The top management of KEJORA must ensure the clients’ needs are identified, understood and met with for the purpose of providing and enhance satisfaction level. As such, KEJORA’s management has declared the following Client Charter:
 

1 KEJORA is committed in implementing economic and social upgrading of rural population through provision of public facilities, social amenities and social development programme including individual, family and community.
2 The approved public utilities and social amenities projects will be implemented within 90 days from the date of the approval and will be handed over to the relevant parties no later than 7 days after the completion of the project.
3 The approved financial aid and contributions will be channelled no later than 7 days before the programme or activities are implemented.
4 KEJORA is always committed in assisting the Public Development and Safety Committee (JKKMB) in order for social and institution development programme to be implemented effectively including channelling of annual grant, training for committee members, joint meeting and activity attendance.
5 Committed in assisting the poor and the hardcore poor groups within KEJORA’s Territory via People’s Welfare Development Scheme (SPKR), Housing Assistance Programme (PBR), Income Enhancement Programme (PPP), Human Capital Development Programme (PPMI) and Skills Training Programme (PLK), which is responsible for maintenance of participants’ profile data including the preparation and implementation of action plan.
6 Land rental application on mixed cropping area approved within 60 days from the closing date of the advertisement.
7 Premise/workshop rental application approved within 60 days from the closing date of the advertisement.