8 Entrepreneurs Loan Scheme approved within 60 days from the date complete application is received.
9 Every payment claim is paid within 14 days from the date complete payment application is received.

Approval for planning permission application:

  • Approval for Layout Plan, Building Plan, Earthworks Plan, Roads and Drainage, Amendment Plan including Variation and Extension Plan is not more than 30 days from the date of complete application received, i.e. fulfils the Technical Department criteria.
  • Approval for Variation and Extension Plan including Amendment Plan which does not involve Technical Department (not through OSC) is not more than 30 days.
  • Approval for Variation and Extension Plan including Simple House Extension Plan (The plan is charged a minimum fee of RM35.00) is not more than 14 days.
11 To ensure all new no-risk business licence applications are processed within 7 days and for licence application with risk the processing period is 30 days after receiving complete application including comments from other Technical Department such as the Fire Department.
12 Garbage collection services at residential area, business and factory commences between 7.30 am and 1.00 pm, three times a week depending on the area. The clean up of pasar malam site area will be done carried out at 12.00 midnight on certain days.
13 All complaints by customers received will be given feedback within 14 days.
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